Shipping policy
Shipping Policy
Last updated: July 13, 2026
Thank you for shopping with PetHavo. We want you to know exactly what to expect when you place an order with us.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email when your order is placed and a second email with tracking information as soon as your order ships.
Shipping Times
We currently ship to addresses within the United States.
- Standard Shipping: 10-15 business days after processing
Because we work directly with our manufacturing and fulfillment partners to keep prices low, some items ship from international warehouses and may take longer than domestic retail shipping. The estimated delivery window for each product is shown at checkout, and every order includes tracking.
Tracking Your Order
Once your order ships, you will receive a tracking number by email. Please allow 2–5 days for the tracking page to update after you receive it. If your tracking has not updated in more than 7 days, contact us at support@pethavo.com and we will investigate immediately.
Address Changes & Cancellations
We can change a shipping address or cancel an order within 12 hours of purchase. After that, your order has usually entered fulfillment and cannot be modified. Email us as soon as possible if you need a change.
Lost, Stolen, or Damaged Packages
- If your tracking shows no movement for 10+ business days, we will reship your order or issue a full refund — your choice.
- If your item arrives damaged, email us a photo within 7 days of delivery and we will send a free replacement or full refund. You will not need to return the damaged item.
Questions?
Email us anytime at support@pethavo.com. We respond to every message within 1 business day.