FAQ

Ordering

When will my order ship?

Orders are processed within 1-3 business days. You'll get a confirmation email right away and a tracking email as soon as it ships.

How long does delivery take?

Standard delivery typically takes 10-15 business days after processing. We partner directly with our manufacturers to keep prices low, which means some items ship from international warehouses. Every order includes tracking.

Can I change or cancel my order?

Yes, within 12 hours of purchase. Email support@pethavo.com with your order number and we'll take care of it.

Shipping & Tracking

Do you ship internationally?

We currently ship within the United States. International shipping is coming soon.

My tracking number isn't updating. What do I do?

Tracking pages can take 2-5 days to update after your shipping email. If it's been more than 7 days with no movement, email us and we'll investigate right away.

Returns & Refunds

What's your return policy?

You have 30 days from delivery to return unused items in their original packaging. See our full Refund Policy for details.

My item arrived damaged. What now?

Send us a photo within 7 days of delivery and we'll ship a free replacement or refund you in full. You don't even need to send the item back.

Products

Are your products safe for pets?

Yes. We curate products made from pet-safe materials: food-grade stainless steel bowls, BPA-free plastics, and non-toxic finishes. As with any new product, supervise your pet during first use and follow the included instructions.

How do I choose the right size?

Each product page includes dimensions and sizing guidance. Not sure? Email us your pet's breed and weight and we'll recommend the right fit.

Support

How do I reach you?

Email support@pethavo.com. We answer every message within 1 business day, Monday through Friday.